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Microsoft opens Nokia service centre in Port Harcourt, Aba, charges SON on influx of fake products
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By Abel Krabee
September 8, 2014 19:08:36pm GMT      |      Views: 3875
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WorldStage Newsonline-- Microsoft on Monday called on relevant Nigeria products standardization agencies, especially the Standard Organization of Nigeria (SON), to rise up to their responsibilities by monitoring what is being brought into the country to ensure that fake or substandard products are checked from entering negative trend.

Making the call in view of the rising complaints of purchase of fake and sub-standard products by consumers, the Manager Nokia Care Service Channel, West and Central Africa, David Efanga  said at the official opening of Nokia products and Service Centre in Port Harcourt the Rivers State Capital, said Nokia is committed to the production and sales of genuine products in the country and appealed for assistance from relevant authorities to enable the company deliver genuine services to the people.

He said, “We are calling on the necessary Nigeria agency that is responsible for standardization of imported products to rise up to their responsibilities.

“Though Nokia is not a security agent, we are here to market our genuine products, but I assure you that we will try to liaise with the government agencies to ensure that selling of Nokia counterfeit  products is controlled.”

Efanga said the decision to set up care centre in selected cities in the country including Port Harcourt was to meet the demand of their consumers, to have a reliable place to fix their faulty devices instead of going to the roadside repairers.

 He admitted that the company has delayed in bringing the service to Port Harcourt, but that it was “better late than never.”

He noted that the company had created lots of employments to Nigerians through the establishment of the care centres, saying that the company implements 100 per cent local content policy in recruiting technicians in the centres.

 “it is taken us quite some time coming to the garden city to open up Nokia presence for Nokia products and services, and expressed the believe that Nokia consumers in Port Harcourt would have good service delivery.

“We are here to fully represent the after- sell services for our products. We are doing a similar also in Aba, Abia state.

“We are here because of the yeaning of our consumers. They have been asking us when are you coming to the city, we’ve bought your devices who is going service them for us, you are taking so long to come.

“We are interested in making sure that everyone that holds a Nokia device will obtain service readily, and I can mention to you that all our technicians in our service centres are Nigerians.

“We implement 100 per cent local content policy and 100 per cent technology transfer without compromise. We train them both electronically and face to face contact and then employ them, thereby making sure we create employment.

“We have made arrangement to create outlets that will serve as collection points in Port Harcourt; the consumer doesn’t need to get here to get his device repaired. He can register and drop the phone at the shop where he bought it; they will collect and bring to us as many as they collected for repairs and the customers go back there on an agreed date to collect their devices.

“We also have web services in these centres. Our warranty conditions are also observed here, including sells of accessories.”

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